You can also acknowledge that they backtracked on those mistakes pretty sharpish in the face of negative fan reaction.Yes, Jamie, everyone makes mistakes.
The problem is making mistakes & not learning from them - its not as if they haven't had issues in the past where lack of consideration of the fans has back fired on them. So forgiving one time mistakes is one thing, forgiving an arrogance that leads them to make the same mistake over and over again is another thing altogether.
Or you could have an owner like Mike Ashley who doesn't give a fuck about what the fans think.