My understanding or expectation is that all contact with agents is fine. Anything beyond that is taking the piss.
I would imagine in the Suarez scenario the contact was always with the agent.
They used to call it proximity talks in the north.
People who couldn't (or wouldn't) be seen talking together would sit in seperate rooms and have someone go between the rooms relaying what each other said.
Utterly ridiculous.
As GK has said - maybe the thing that made the difference was the face-to-face with Klopp.
I'd want to have a face-to-face with my new boss before agreeing a move, regardless of the package on offer - and I can assure you I'm no footballer.
The issue is, we got caught, by being dickheads about it.
Now Southampton are a selling team - as is 90% of teams - they might want to hold on to the player, but realistically there's a point at which they would ALWAYS sell.
I reckon they got greedy, figured they could get an auction going between a few of the super rich clubs.
I reckon, after we'd got VVD on side, it would have given us a great negotiating position to dictate more favourable terms for the transfer - because we were his preferred destination.
You'd wonder - given the amount of transfers between the 2 clubs over the years, how it has got to this.
Don't believe Southampton come out of it particularly well either - better PR wise, but they've effectively pissed off a key player who wanted a move - or if they do sell they've made themselves look like petty dickheads - unless someone else is arguably stupid enough to offer upwards of £60m for a centre back.