This is the email I've just got. This is the shit I'm dealing with.
<dailyticket>
Dear Customer,
There has been the following update to ticket number 338976
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Hi,
Thanks for your query.
We are going to require some assistance from the rest of our team regarding your ticket, specifically our server administrators as this is a VPS issue.
The bulk of our team will be available again at 0930 on Monday so we shall leave your ticket open and reply again once we have consulted our colleagues, however if there are any further developments or input from the rest of our weekend team then we shall of course update you before then.
Regards,
Doran
This is my response:
Are you serious? It's now Tuesday. Or maybe you should actually LOOK at my ticket instead of sending an automated response? I'm assuming it is unless your service is so atrociously poor.