"Hello IT Helpdesk"
"Oh Hello, this is Roberto Mancini, Man City Manager. I've decided to sell Balotelli, can you remove his profile from the website please?"
"Would you like us to wait until the deal's completed Mr Mancini?"
"No thanks, just go for it. I've only just decided on it but I thought I'd call you first"
"OK, your reference number is ...."